FAQ

FREQUENTLY ASKED QUESTIONS

Here are some questions commonly asked about Apollo Jump’s services and rentals:

Q: What about delivery and setup?

A: Apollo Jump’s courteous drivers will deliver and setup each jump. They will ensure that it’s clean and in good working condition well before your event starts and be there to take it down after the event is over. Setup takes approximately 10-15 minutes and take down is approximately 15-20 minutes. This service is included in your rental cost.

Q: What are the power requirements for a jump?

A: The jumps plug into a standard household outlet. We supply the cord, but ask that nothing else be plugged into the outlet the jump is using. Placement should be no more than 100ft from the outlet. If you would like to setup a jump at a park or in an area without an outlet within 100ft or less, let us know and we can arrange the use of a generator for an additional charge.

Q: How much room should I have for the jump?

A: The space required is different from shape to shape. As a general rule, however, you should have an area of 15’x15’ with a vertical clearance of approximately 12’-22’. When you call to reserve your jump, we will let you know the dimensions for the particular shape you are inquiring about.

Q: Are the jumps safe?

A: Absolutely! These jumps are constructed to be as safe as possible. As with any activity involving children, an adult should supervise. This will help ensure that our simple rules are followed and that someone is always there to help the children enter and exit the jump. All of the jumps are covered for protection against direct sun and light rain. They have netting on all four sides for visibility and air circulation.

Q: Is Apollo Jump insured?

A: Yes, we carry one million dollars in liability insurance. However, every individual and company renting a jump is required to sign a liability waiver prior to setup. Contact Earl or Tracy if you need a copy. Our drivers can’t setup a jump until the waiver is signed.

Q: Do I need a deposit to reserve a jump?

A: No, all we need to know is the date, time and location of your event along with the jump shape you would like. Our drivers collect the payment (check, cash or money order) when they setup.

Q: Can I have my event at a park?

A: Yes. Our jumps are great for parks, however we need a one-week notice in order to work out the details with the city if need be (there may also be extra fees for reserving the park and a generator if power isn’t readily available).

Q: How do I reserve my jump?

A: Just call 343-JUMP (5867) and Earl or Tracy will reserve your jump, slide or interactive set and gladly answer any questions you have. Be sure to check our list of rentals on this site before calling so you know which shape you’d prefer.

Q: What if I have to cancel?

A: No problem. Just give us a call. There is no cancellation fee. We would, however appreciate as much notice as possible, so we have a chance to rent the jump to someone else. We usually have a waiting list.